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The Salesforce Operating, Governance & Architecture Framework (SOGAF) applies the MIT-CISR Enterprise Architecture Framework to Salesforce implementations and programs.

Key Characteristics

As part of the Salesforce Operating, Governance & Architecture Framework (SOGAF), the Coordination operating model is ideal when there are independent business units with a need to know each other's transactions. The business units have different processes, but require seamless access to shared data. Architects must focus on providing access to shared data through standardized interfaces.

The key characteristics defining the Coordination operating model are:

Architecture Type: Template

The Coordination operating model is best served by the Template architecture type in which the template is built centrally and enhanced locally by the business units. The characteristics of the Template architecture type are:

Read more about SOGAF architecture types.

Salesforce Org Strategy

Companies in the Coordination quadrant should try to stick with as few orgs as possible. A proper governance strategy and an effective service delivery strategy are necessary to keep multiple LOBs happy while executing in parallel.

coordination org strategy

Source: Enterprise Architecture with Salesforce &, Greg Cook (2013)

About the Contributors

Martin Griffiths is a Business Architect Director at Salesforce, with an Anglo-French background and based in Paris, France. Martin joined Salesforce 5 years ago. His 30-year career in CRM, ERP and digital transformation spans business consulting, enterprise architecture and program delivery roles. His focus is advising customers on complex Salesforce-based transformations, operating models and architecture, applying academic frameworks to guide decision-making and address governance at scale topics successfully.

You can connect with Martin Griffiths on LinkedIn.