Content last updated April 11, 2022.
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Context and Usage
This data model, or entity relationship diagram (ERD), includes Cases, Solutions, Entitlements, and other related objects for customer support provided with Service Cloud. Visit the Salesforce Object Reference for a list of standard objects and their standard fields.
Salesforce ERDs use a modified form of the Information Engineering (IE) notation. Learn more about our ERD notations by visiting Salesforce Product Data Model Notation.