Content last updated August 18, 2022.

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Context and Usage

This data model, or entity relationship diagram (ERD), includes Service Resource, Work Type, Service Appointment and other related objects provided with Service Cloud and related Industries objects. Visit the Help Page for a list of objects and their fields.

Salesforce ERDs use a modified form of the Information Engineering (IE) notation. Learn more about our ERD notations by visiting Salesforce Product Data Model Notation.

This is a Level 4 Documentation and Implementation diagram according to the Salesforce diagram framework.