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Context and Usage
Personas and Channels
Each persona will be able to consistently interact with the system through the omni-channel experience provided by the Salesforce platform
Applications
Applications provide logical grouping of capabilities to assist with providing context for user interactions with the solutions
Shared Services
Underpins and enables the Applications the users are leveraging to achieve business outcomes
Integration + External Services
Salesforce Integration Cloud which surfaces any data from existing technologies to drive deep and intelligent customer experiences throughout personalized 1:1 journey
This is a Level 1 Marketing, Strategy & Sales diagram according to the Salesforce diagram framework.