Content last updated August 2022.
Each persona will be able to consistently interact with the system through the omni-channel experience provided by the Salesforce platform
Applications provide logical grouping of capabilities to assist with providing context for user interactions with the solutions
Underpins and enables the Applications the users are leveraging to achieve business outcomes
Salesforce Integration Cloud which surfaces any data from existing technologies to drive deep and intelligent customer experiences throughout personalized 1:1 journey
This is a Level 1 Marketing, Strategy & Sales diagram according to the Salesforce diagram framework.