Retail Loyalty Management Solution Architecture

Context and Usage

The Salesforce loyalty management architecture runs on three highly scalable and interoperable platforms: Salesforce, Commerce, and Marketing.

Connectors enable the connectivity that allows cross-cloud actions required to support sophisticated use cases order on behalf capabilities and more.

Connectors include Marketing Coud Connect, Distributed Marketing, and Social Customer Service.

This is a Level 2 Marketing, Strategy, and Sales diagram according to the Salesforce diagram framework.