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Context and Usage

• Marketing Cloud for acquiring new customers, lead capture, and awareness
• Manufacturing Cloud provides OEM core CRM capabilities, from opportunity management, account planning,, sales agreements, forecasting, and logistic operations.
• Revenue Cloud speeds proposals and quote generation
• B2B Commerce provides self-service commerce
• Experience Cloud provides visibility into order status and Dealer and Customer support portals
• Service Cloud enables support capabilities and service level monitoring for asset lifecycle and warranty claims.

Watch Live Solution Videos related to use case part 1 and part 2 on the B2B Solution Architect Channel.

This is a Level 2 Marketing, Strategy, and Sales diagram according to the Salesforce diagram framework.

About the Contributors

Taylor Grimes - Senior Manager Salesforce B2B Solution Architect Program

Syed Talha - Salesforce Principal Engagement Director, Automotive Industry

Nagendra Kumar Vankadari - Salesforce Product Management, Automotive Industry

Yaderl Padilla - Chief Architect Enterprise Business Systems at Bottomline Technologies