Image Lucidchart Elements

Diagram Scope

An overview of the most common Service Cloud objects and their relationships

Entities (objects) Included

Account, Account Contact Relation, Case, Case Article, Case Comment, Case History, Case Milestone, Case Related Issue, Case Solution, Case Team Member, Case Team Role, Category Data, Category Node, Contact, Contact Request, Contract Line Item, Email Message, Entitlement, Entitlement Contact, Incident, Knowledge Article, Knowledge Article Version, Milestone, Problem, Service Contract, Solution, Swarm, Swarm Member

More Info

• Service Cloud
• Service Cloud | Salesforce Developer Center

How do I read these diagrams?

See Salesforce Data Model Notation.

More Service Cloud Data Models