Program & Case Management

Diagram Scope

A conceptual entity for a program participant along with entities and relationships for program management, complaint case management, outcome management, and guided care plans

Entities (objects) Included

Account, Benefit, Benefit Assignment, Benefit Disbursement, Benefit Schedule, Benefit Schedule Assignment, Benefit Session, Benefit Type, Care Plan, Care Plan Template, Care Plan Template Benefit, Care Plan Template Goal, Case, Case Participant, Case Program, Complaint Case, Complaint Participant, Contact, Goal Assignment, Goal Definition, Indicator Assignment, Indicator Definition, Interaction Summary, Outcome, Outcome Activity, Program, Program Enrollment, Public Complaint, Recurrence Schedule, Referral

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How do I read these diagrams?

See Salesforce Data Model Notation.

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