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Diagram Scope

Entities and relationships for service agents to manage work orders, schedule service visits, and record service details through their online Agent Console portal.

Entities (objects) Included

Account, Account-Contact Relationship, Account Billing Account, Address, Balance Adjustment Request, Billing Account, Billing Account Contact, Contract, Customer Account, Energy Service Agreement, Energy Service Agreement Item, Location, Product, Service Point

More Info

• Set Up Energy & Utilities Contact Center Console

How do I read these diagrams?

See Salesforce Data Model Notation.

More Energy and Utilities Cloud Data Models