Image Lucidchart

Diagram Scope

Conceptual entities for Engagement Reason, and Contact Point, along with other entities and relationships for tracking an engagement, including who was involved, why it occurred, and how it took place

Entities (objects) Included

Account Contact, Case, Contact Point Address, Contact Point App, Contact Point Email, Contact Point Phone, Device, Device Application Engagement Action, Device Application Template, Email Engagement, Email Publication, Email Template, Engagement Channel Type, Individual, Lead, Market Journey, Market Journey Activity, Market Segment, Message Engagement, Product Browse Engagement, Product Category, Product Order Engagement, Sales Order, Shopping Cart Engagement, Shopping Cart Event Type, Shopping Cart Product Engagement, SMS Template, Software App, Web Search Engagement, Website Engagement

More Info

• Engagement Data Model
• Prepare and Model Data
• Standard Data Model Objects (DMOs) | Data Cloud Reference Guide | Salesforce Developers

How do I read these diagrams?

See Salesforce Data Model Notation.

More Data Cloud Data Models