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Service Cloud Support Overview Data Model Icon for download Download diagram Open the template in Lucidchart (Lucidchart account required)

Context and Usage

This data model, or entity relationship diagram (ERD), includes Cases, Solutions, Entitlements, and other related objects for customer support provided with Service Cloud. Salesforce ERDs use a modified form of the Information Engineering (IE) notation.

Learn more about our ERD notations by visiting Salesforce Product Data Model Notation.