The typical lifecycle of a customer relationship in discrete manufacturing can be organized into seven major business processes. Each major process is made up of four sub-processes that together fulfill a business need for one stage of the cycle.
Salesforce products provide many of the capabilities needed to implement these processes. Salesforce ISV partners offer products that help you provide additional capabilities using the Salesforce platform. And yet other capabilities are not directly available from the Salesforce ecosystem, but are still important to the context of a typical manufacturing business.
Platform Enablers and API and Data Sources are common across all lifecycle stages and business processes. Use platform enablers, APIs, and data sources as a baseline of functionality to support tailored solutions.
For additional detail, review the industry blueprint and information included in the Customer 360 Guide for Discrete Manufacturing.